Customer Experience Software | Customer Feedback | Voice of the Customer

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Place the customer at the heart of your business

We enable some of the largest B2B and B2C brands to drive improvements in their customer satisfaction
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Customer feedback is your greatest asset

Our Voice of the Customer software enables our clients to capture and drive actions from their customer feedback in more than 130 countries and 30 languages
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Drive ROI from your customer feedback

We correlate customer satisfaction with KPIs such as profitability, average spend and share of wallet
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Driving the right actions from customer feedback

We ensure your customer feedback is collected, analysed and shared in real time to drive the right actions
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Capture feedback across any channel

Our Voice of the Customer software captures feedback from 30 million people across the web, SMS, call centre and in-store
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Drive improvements in new sales and customer retention

We help clients to learn from feedback and drive the improvments to become truly customer focused
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SynGro VOC Technology

Our voice of the customer software SEAMS is the defacto choice for enterprise wide customer experience programmes.

We provide a range of services to ensure your employees are engaged on creating real change from customer feedback.

Our international B2B and B2C customers span the financial services, manufacturing, telecom and retail markets.

Access our knowledgebase to read our latest customer experience research insights and expert briefing papers.

64% of customers are unlikely to repurchase if they are very dissatisfied with a customer service interaction
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A company with 500,000 customers that gives poor customer service, making no effort at customer retention, will have to find a new customer every two minutes of every day of every year just to stand still
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65% of companies believe that customer satisfaction correlates strongly with an increased share of wallet and 79% report correlations with churn
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56% of companies use customer insight to improve their internal processes
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30% of companies increase their depth of insight by combining customer feedback with financial and/or complaints data
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