Drive Profit, Loyalty and Retention through Voice of the Customer

SynGro is a world leader in enabling large organisations to increase their customer loyalty, retention and profitability by capturing, managing and driving action from a Voice of the Customer programme.

By capturing the Voice of the Customer whether it is direct, indirect or inferred across any channel and combining it with clients’ operational systems and data, SynGro enables clients to evolve their customer engagement and create a customer centric culture.

News

SynGro launches International Voice of the Customer Research 10 February 2012

SynGro featured in Service Management Online 17 January 2012

SynGro Joins Customer Experience Professionals Association As Founding Corporate Member 10 August 2011

Events

European Customer Experience World 2012

22 May 2012,
9 am (GMT), Hilton Hotel, Terminal 5, Heathrow, London

Come and Join Syngro at ECEW where we are a Sponsor

Blog

Results of 30 Country Customer Experience Research Unveiled

You want to listen to the Voice of the Customer, but do you want to change?

Customer Feedback

In a market where 70% of companies who collect customer feedback fail to respond to customers, SynGro is the only Voice of the Customer provider able to drive action and learning from a Voice of the Customer programme.

Our clients capture real-time customer feedback across web, mobile, call centre and face to face channels in 61 countries and 40 languages.

Focused on the enterprise sector of the Voice of the Customer market, our key Clients include Stora Enso, OutoKumpu, Heineken and JP Morgan.