Customer Experience Blog

Competing on Customer Experience in 2014: Three Recommendations

Customer experience is the next great business battleground, but even in 2014, many companies will fail to achieve real ROI. Here are three recommendations to ensure your CX programme delivers.
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Written by Keith Schorah on 16 January 2014 at 12:28
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You want to listen to the Voice of the Customer, but do you want to change?

You want to listen to the Voice of the Customer, but do you want to change?
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Written by Keith Schorah on 25 April 2012 at 00:00
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Categories:  Customer Experience

Have a Clear Goal for your Voice of the Customer Project

Have a Clear Goal for your Voice of the Customer Project
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Written by Keith Schorah on 29 March 2012 at 00:00
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Categories:  Syngro , Customer Experience

Using Customer Insight to Drive Change

As many markets continue their struggle to revive growth, leaders are increasingly turning their focus firmly to their customers for the direction of their change.
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Written by Keith Schorah on 28 February 2012 at 00:00
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12 Trends in Voice of the Customer for 2012 - Part 4

In the final installment of our 12 trends in Voice of the Customer for 2012 we discuss the grow of social and how organisations will begin make their customer experience efforts part of their company strategy while empowering people throughout the organisation to use customer insight effectively.
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Written by Keith Schorah on 12 January 2012 at 00:00
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