The BBC reported today that Britain's big six energy companies are continuing to lose market share to smaller independent suppliers.
What does this mean for customer experience in the industry?
New regulations mean that UK banks must make switching easier so the heat is on for banks to treat customers better. Which bank should you switch to? Read More
In this blog post we take a look at Amazon's significant investment in 70,000 US seasonal workers and the importance of front line staff as 'brand guardians'. Read More
Complaints on social media are a headache for B2C and B2B companies alike. Do integrated customer experience management programmes hold the solution? Read More
Dr Nigel Martin discusses the crucial difference between CRM and VoC (Voice of the Customer) software and how these systems can shape your customer engagement. Read More