Customer Loyalty

How to Take Your Customer Experience Programme from Good to Great

Discover how to take your customer experience programme from good to great in our short paper.
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Written by Mhairi Wilson on 08 April 2016 at 14:00
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Why Customers Leave (and How to Make Them Stay)

Most studies agree that the biggest reason for customer churn isn’t price or product or even the lure of your competition, but is in fact poor customer service. Our short paper lists 4 reasons why your customers leave you, and what you can do to make them want to stay.
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Written by Mhairi Wilson on 24 March 2016 at 13:00
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12 Customer Experience Statistics You Can't Afford To Ignore

You probably collect customer feedback, but do you know why your organisation needs an effective customer experience programme? Download our infographic to find out.
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Written by Mhairi Wilson on 11 March 2016 at 09:40
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Choosing the right metric for your customer experience program

Our 2012 customer experience research which spanned more than 30 countries highlighted two rapidly growing trends:
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Written by Nigel Martin on 30 January 2013 at 09:35
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Becoming proactive in managing the customer experience

If you truly want to manage your customer experience and create best practice, then your goal for 2013 must be to become truly proactive.
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Written by Nigel Martin on 16 January 2013 at 10:00
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