Customer Service

ICYMI Webinar Recording '6 Principles for CX Success'

In case you missed it, our webinar ‘6 Principles for CX Success’ is now available to watch on-demand.
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Written by Rebeca Jamieson on 18 August 2016 at 10:00
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Why Customers Leave (and How to Make Them Stay)

Most studies agree that the biggest reason for customer churn isn’t price or product or even the lure of your competition, but is in fact poor customer service. Our short paper lists 4 reasons why your customers leave you, and what you can do to make them want to stay.
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Written by Mhairi Wilson on 24 March 2016 at 13:00
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12 Customer Experience Statistics You Can't Afford To Ignore

You probably collect customer feedback, but do you know why your organisation needs an effective customer experience programme? Download our infographic to find out.
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Written by Mhairi Wilson on 11 March 2016 at 09:40
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Comcast customer retention call goes viral

An 8 minute long recording of a Comcast employee trying to retain a customer who called to cancel their cable service has gone viral. Read on to learn why your customers may too feel trapped, rather than loyal and what your next steps should be.
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Written by Martin Calvert on 17 July 2014 at 13:00
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Closing the loop with your customers

While a majority of companies gather some form of customer feedback, even today a surprising number do not 'close the loop' by communicating back to their customers. Find out why you must.
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Written by Martin Calvert on 12 September 2013 at 10:09
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