Customer

Webinar: 6 Principles for Customer Experience Success

This webinar, hosted by SynGro CEO Keith Schorah, will present and explore 6 key principles for success, as well as methods to apply these principles to business practices.
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Written by Mhairi Wilson on 04 July 2016 at 17:06
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Categories:  Customer Experience , Syngro , Customer

Why Customers Leave (and How to Make Them Stay)

Most studies agree that the biggest reason for customer churn isn’t price or product or even the lure of your competition, but is in fact poor customer service. Our short paper lists 4 reasons why your customers leave you, and what you can do to make them want to stay.
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Written by Mhairi Wilson on 24 March 2016 at 13:00
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6 Principles Your CX Programme Should Live by in 2016

What are the principles your customer experience programme should live by in 2016? We've outlined the most important 6, in our new SlideShare presentation on LinkedIn. Take a look, and tell us what you think!
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Written by Mhairi Wilson on 03 March 2016 at 11:00
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Categories:  Customer Experience , Customer , Syngro

British Gas invests £50m in customer service – is it enough?

British Gas, one of the Big Six energy suppliers, has announced they will invest £50 million within the next three years to improve customer service. But is it enough?
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Written by Lyndsey Gardner on 28 April 2015 at 10:00
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The Essential First Steps for your Customer Experience Programme

The Essential First Steps for your Customer Experience Programme
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Written by Nigel Martin on 01 August 2012 at 00:00
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