Voice of the Customer

Fast Facts: Voice of the Customer Trends

Find out the top Voice of the Customer trends and consider your next steps for building a customer-centric company.
Read More

Written by Martin Calvert on 21 April 2014 at 13:10
0
Tags:  Fast Facts

Competing on Customer Experience in 2014: Three Recommendations

Customer experience is the next great business battleground, but even in 2014, many companies will fail to achieve real ROI. Here are three recommendations to ensure your CX programme delivers.
Read More

Written by Keith Schorah on 16 January 2014 at 12:28
0

How to Compete on Customer Experience

This blog post provides a preview of the latest SynGro briefing paper, How To Compete on Customer Experience.
Read More

Written by Nigel Martin on 17 July 2013 at 13:19
0

Does a Voice of the Customer programme require hiring more staff?

This blog post discusses the important issue of making sure your Voice of the Customer project is staffed appropriately.
Read More

Written by Nigel Martin on 24 May 2013 at 00:00
0

Customer Satisfaction Scores - more than a metric?

There have been several blog postings recently which discuss the importance of treating customer satisfaction scores as more than a simple metric such as 5 Customer Experience Management Myths and Should Customer Feedback Scores Drive compensation? Two different topics but both are underpinned by the important discussion of how to use scores effectively.
Read More

Written by Keith Schorah on 09 August 2010 at 00:00
0