Customer Experience Tops the Agenda at VOC Masterclass
A big thank you to everyone who attended our 'Secrets to Driving
Customer Loyalty' masterclass last week, despite the blustery
weather conditions in London!
Attendees were customer experience professionals from
various industries, notably banking, insurance, consulting and
manufacturing, all with the same goal - to drive customer
centricity within their organisations, and to improve the customer
Some very interesting discussions included the real value of
customer loyalty metrics such as NPS, and lively debate about what
is done with customer feedback in reality.
We will be scheduling our next masterclass for the new year.
Watch this space for more details or visit www.syngro.com