How to capitalise on Voice of the Employee feedback
In a recent video interview, our delivery director Ken Scott
spoke about Voice of the Employee feedback and the disconnect that
prevents it from being better used within the organisation.
Areas covered in the session included:
- Is the Voice of the Employee often shadowed by the
Voice of the Customer?
- How can businesses unlock the value that is residing in
the Voice of the Employee?
Responsible for delivering SynGro consultancy projects, Ken
ensures programmes deliver a 'step change' in clients' customer
experience and satisfaction metrics.
Ken's attention to detail and passion for driving excellence in
customer experience has been instrumental in creating success for
major clients such as Royal Sun Alliance, Pernod Ricard,
British Life, Bank of Scotland, Scottish National Health Service
(NHS), Scottish and Southern Energy and Scottish