Why Customers Leave (and How to Make Them Stay)

Most studies agree that the biggest reason for customer churn isn’t price or product or even the lure of your competition, but is in fact poor customer service.

Our short paper, available to download in full here, lists 4 reasons why your customers leave you, and what you can do to make them want to stay.

1. You aren’t really listening to your customers

2. You don’t provide good value

3. You don’t learn from your defectors

4. You don’t have a strong customer service team

Download our short paper to read the article in full.

Written by Mhairi Wilson on 24 March 2016 at 13:00


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