• Closing the Customer Experience Gap: perception and expectation

    How can organisations ensure they are delivering to their customer’s expectations?

    Download our paper which presents the gaps from perception to expectation, and how to fill them.

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  • The Evolution of Customer Experience

    The Customer Experience world is changing. As organisations look for higher business value from their CX programmes and as data volumes dramatically increase, traditional practices and technology platforms are evolving to keep pace. Customer Intelligence has evolved as the next generation of value creation for customer-centric organisations.

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  • Why Customers Leave (and How to Make Them Want to Stay)

    Most studies agree that the biggest reason for customer churn isn’t price or product or even the lure of your competition, but is in fact poor customer service. This short paper lists 4 reasons why your customers leave you, and what you can do to make them want to stay.

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  • How to Take Your Customer Experience Programme from Good to Great

    Discover how to take your customer experience program from good to great in our short paper.

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  • The Value of Customer Experience

    We know that a bad customer experience costs us – in time and money as you try to resolve customer issues. Bad CX is simply bad for business. We also know that great CX must have a positive effect on business revenue. Demonstrating this positive effect and linking CX to business outcomes, however, often isn’t easy. Download this free paper and find how to get the basics right.

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