SynGro was founded to capitalise on the emerging market of customer feedback management. We have evolved to become one of the recognised leaders in the Voice of the Customer market and are founding members of the Global Customer Experience Professionals Association (CXPA).
We enable our Global clients to capture customer feedback across any channel, in any language, translate into English, analyse in real-time and distribute the correct information and actions to the right people.
By integrating customer feedback with key business systems such as financial and operational data, we provide clients with the ability to identify key customer issues, their root cause, enable actions to improve service and communicate to both affected customers and organisational departments.
Our four stage customer experience methodology is recognised as industry best practice and has guided many international businesses to transform and use their feedback to create a customer centric culture.
Voice of the Customer Technology & Consultancy Services
We overlay our technology platform (SEAMS) with the ability to engage our clients' employees in a way that they actively want to provide excellent customer service.
Our expertise and technical capability provides our clients with a single view of their customers in real-time, delivering visibility and driving action across their organisations.
Currently we enable our clients to collect customer feedback in more than 130 countries and 30 languages and take profitable, customer-centric action.
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