What we do
SynGro provides intelligent Enterprise Feedback Management™ (iEFM™) solutions that help organisations to ‘profit from feedback’ by increasing customer retention and loyalty.
In addition to helping you collect real-time customer feedback, our powerful technology and professional services analyse your customer intelligence, stimulating an action-orientated improvement environment.
Company History
The Enterprise Feedback Management arena emerged as a new market only a few years ago and since its introduction more and more companies are striving to integrate customers closely into their business operations. SynGro entered this market in its infancy, to offer best of breed technology and services to organisations who understand that listening to the voice of the customer will generate competitive advantage and profitable growth.
The SynGro Advantage
- Unrivalled professional services ensure our iEFM™ solution is customised to deliver business growth and financial gain, allowing you to profit from feedback.
- Since our business model is built on value-added services, SynGro approach your business needs from an analytical perspective, concentrating on the benefits and how to help you make constant improvements.
- Flexible modules and customisation options make it simple to integrate your customers’ feedback into other business critical applications, making more meaningful information readily available, with minimal IT impact and fast payback
- Multi-lingual technologies and global professional services help you overcome challenges often faced when implementing a customer-centric programme on a global scale. Easy analysis including gathering data in one language and reporting in another eliminates cultural boundaries and time wasting.
- Our powerful SynGro dashboard and reports are easy to read and interpret. Real-time analytics, which can be stylised to suit your individual needs, make it simple to plan follow-up actions, monitor trends over time and identify the key drivers of customer loyalty or dissatisfaction.
