SynGro Joins Customer Experience Professionals Association As Founding Corporate Member
Wednesday, August 10, 2011
SynGro Joins Customer Experience Professionals Association As Founding Corporate Member
SynGro joins CXPA: Global Trade Group Formed By Industry Experts
London, UK, 10 August 2011 – SynGro, leading provider of Voice of the Customer solutions, announced today that it has joined the Customer Experience Professionals Association (CXPA), a global industry trade group whose members are responsible for creating and maintaining an overall positive customer experience – a vital objective for any organization that offers products or services for sale.
The CXPA supports the professional development of its members and advances the field by providing research and education, establishing standards, offering networking and career opportunities, promoting the industry, and creating a better understanding of the customer experience discipline.
As a reflection of its recognition of the importance of customer experience management, SynGro has joined the CXPA as a Founding Corporate Member of the growing global association.
“We are delighted join the Customer Experience Professionals Association (CXPA). This global association provides a perfect catalyst for the leading practitioners and professionals to discuss the latest advances in our field” said Keith Schorah, CEO at SynGro. “Our technical excellence currently enables global brands to capture real-time customer insight in over 74 countries and 30 languages, giving them the ability understand potential issues and to prioritise actions for retaining their customers.”
Governed by a Board of Directors to be drawn from its membership, the CXPA is led by Bruce Temkin, co-founder and chair, and Jeanne Bliss, co-founder and vice chair – pioneers in the customer experience field who have a deep understanding of the roots of this burgeoning industry and a keen shared vision of its future.
“We greatly appreciate the commitment that SynGro is making to the Customer Experience Professionals Association as demonstrated by being a Founding Corporate Member,” said Temkin. “We are pleased to welcome SynGro to the CXPA, and look forward to closely working together to help create a vibrant future for customer experience management.”
A former Forrester Research analyst for 12 years, Temkin is the managing partner of the Temkin Group.
Bliss spent 25 years as the chief customer officer inside five large U.S. market leaders. Now, as president of CustomerBliss. She is also the author of two best-selling books on the cultural and operational customer experience transformation.
About CXPA
The Customer Experience Professionals Association is a global, non-profit organization dedicated to the advancement of customer experience management best practices. The CXPA’s members include individuals who develop, manage, optimize, and envision how organizations interact with their customers. This community includes customer experience practitioners within companies, vendors who support customer experience efforts, and other stakeholders in the industry. For more information or to join CXPA, visit CXPA.org.
About SynGro
SynGro is a world leader in enabling large organisations to increase their customer loyalty, retention and profitability by capturing, managing and driving action from a Voice of the Customer programme. By capturing the Voice of the Customer whether it is direct, indirect or inferred across any channel and combining it with clients’ operational systems and data, SynGro enables clients to evolve their customer engagement and create a customer
centric culture. Focused on the enterprise sector of the Voice of the Customer market, SynGro’s key clients include Stora Enso, OutoKumpu, and Heineken. SynGro’s clients capture real-time customer feedback across web, mobile, call centre and face to face channels in 74 countries and 30 languages.
London, UK, 10 August 2011 – SynGro, leading provider of Voice of the Customer solutions, announced today that it has joined the Customer Experience Professionals Association (CXPA), a global industry trade group whose members are responsible for creating and maintaining an overall positive customer experience – a vital objective for any organization that offers products or services for sale.
The CXPA supports the professional development of its members and advances the field by providing research and education, establishing standards, offering networking and career opportunities, promoting the industry, and creating a better understanding of the customer experience discipline.
As a reflection of its recognition of the importance of customer experience management, SynGro has joined the CXPA as a Founding Corporate Member of the growing global association.
“We are delighted join the Customer Experience Professionals Association (CXPA). This global association provides a perfect catalyst for the leading practitioners and professionals to discuss the latest advances in our field” said Keith Schorah, CEO at SynGro. “Our technical excellence currently enables global brands to capture real-time customer insight in over 74 countries and 30 languages, giving them the ability understand potential issues and to prioritise actions for retaining their customers.”
Governed by a Board of Directors to be drawn from its membership, the CXPA is led by Bruce Temkin, co-founder and chair, and Jeanne Bliss, co-founder and vice chair – pioneers in the customer experience field who have a deep understanding of the roots of this burgeoning industry and a keen shared vision of its future.
“We greatly appreciate the commitment that SynGro is making to the Customer Experience Professionals Association as demonstrated by being a Founding Corporate Member,” said Temkin. “We are pleased to welcome SynGro to the CXPA, and look forward to closely working together to help create a vibrant future for customer experience management.”
A former Forrester Research analyst for 12 years, Temkin is the managing partner of the Temkin Group.
Bliss spent 25 years as the chief customer officer inside five large U.S. market leaders. Now, as president of CustomerBliss. She is also the author of two best-selling books on the cultural and operational customer experience transformation.
About CXPA
The Customer Experience Professionals Association is a global, non-profit organization dedicated to the advancement of customer experience management best practices. The CXPA’s members include individuals who develop, manage, optimize, and envision how organizations interact with their customers. This community includes customer experience practitioners within companies, vendors who support customer experience efforts, and other stakeholders in the industry.
About SynGro
SynGro is a world leader in enabling large organisations to increase their customer loyalty, retention and profitability by capturing, managing and driving action from a Voice of the Customer programme. By capturing the Voice of the Customer whether it is direct, indirect or inferred across any channel and combining it with clients’ operational systems and data, SynGro enables clients to evolve their customer engagement and create a customer
centric culture. Focused on the enterprise sector of the Voice of the Customer market, SynGro’s key clients include Stora Enso, OutoKumpu, and Heineken. SynGro’s clients capture real-time customer feedback across web, mobile, call centre and face to face channels in 74 countries and 30 languages.
