Posted: 7th December 2010

Customer Experience Exchange in Monaco

Maru/Syngro attended the Customer Experience Exchange in Monaco last week, where we were able to share our insights and experience of Voice of the Customer programmes with senior industry directors across various sectors.

Speakers at the event included customer experience champions from Lego, Orange, Telefonica 02, Cablecom and Zappos. There was much interesting discussion around the importance of customer feedback, ways to make companies more customer-centric, and the importance of having motivated employees who see value in building their brand and improving the dialogue with their customers. These are but a few of the topics covered.

A valuable event with thought-provoking discussions and interesting company.

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