What is the critical difference between customer experience programmes that deliver transformational ROI, and those that don’t?
A CEO who truly advocates for the customer.
Too many customer experience management programmes underperform or fail altogether due to siloed departments, poor communication and fatal half-measures.
Only the CEO has the business-wide authority to place the customer at the heart of all operations.
In today's market of tight margins and agile, informed consumers, customer experience has become the prime differentiator. Customer experience metrics such as Net Promoter Score (NPS) are now regularly featured in the annual reports of the world’s top companies.
Measuring and acting on customer insight has been proven time and again to be a valuable predictor of profitability, share price and company value. However, not all customer experience programmes are created equal.
No other customer experience software company is as sensitive to the priorities of the CEO, or as outcome-driven, as SynGro.
With SynGro, senior executives are no longer looking in the rear view mirror to make decisions. From comprehensive real-time customer feedback capture through to business-focussed reporting, analysis and case management - we have you covered:
- Drive up profitability – real time multichannel customer insight to identify competitive advantage and guide decision making
- A 360° single customer view that joins up customer feedback with financial data to enable your company to remove risk and capitalise on opportunity
- Beyond surveys - action-oriented analysis, reporting and case management that ensures customer insight fuels confident business improvements
- Crystal clear reporting – customisable, actionable and automated reporting for the CEO and senior executives as well as frontline staff and operational leaders - all specific to your company, industry and competitive landscape
SynGro enable leading complex B2B and B2C companies to gather feedback from any channel and integrate financial, organisational and CRM data to drive business improvements of unambiguous value.
That's why global CEOs insist on SynGro customer experience technology.