The role of the Chief Operating Officer, or Operations Director, is perhaps the most dynamic in the present day c-suite.

The COO is all about creating alignment within the company and doing more, better.

More than anyone else, the COO is responsible for ensuring the operational delivery and efficiency is maximised across the company, all the while reducing exposure to business risk. As the financial value of acting on feedback becomes more widely understood, it is of little surprise that leading COOs have brought customer-centric measures such as Net Promoter Score into the boardroom.

Removing risk, capitalising on opportunity.

In today's unforgiving economic context, the pressure is on for companies to make the right strategic decisions in alignment with market trends.

Companies are scrutinised like never before by customers who are informed, agile and equipped to switch. Real-time customer insight, combined with the operational and financial data specific to your company and industry focus is the requirement -

SynGro customer experience software is the answer for operational leaders. 

Why SynGro?

With SynGro, senior executives are no longer looking in the rear view mirror to make decisions. From comprehensive real-time customer feedback capture through to business-focussed reporting, analysis and case management - we have you covered:

  • Drive up profitability – real time multichannel customer insight to identify competitive advantage and guide decision making
  • A 360° single customer view that joins up customer feedback with financial data to enable your company to identify and remove risk, and capitalise on opportunity
  • Crystal clear reporting – customisable, actionable and automated reporting for the CEO and senior executives as well as frontline staff and operational leaders - specific to your company, industry and competitive landscape
  • Business Improvement and Best Operating Practices - SynGro Business Improvement and Best Operating Practice modules ensure that insight is elevated to the strategic level to drive practical operational improvements and customer-centric procedures

 

That's why COOs insist on SynGro software.

What are my next steps?

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Customer Intelligence: conquering the CX battleground

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  • Eliminate customer information data silos

    Consolidate all customer feedback, complaints, and interactions from across disparate systems and channels.

  • Integrate CX and other organisational data

    Give context to customer feedback by overlaying financial, operational, and behavioural information to enable insightful decision making.

  • Users customise their own reports

    Business users create the insight that is relevant to them, irrespective of hierarchy or organisational structure.

  • Create actions and manage with workflow

    Schedule and track essential follow-up actions to operationalise CX insight. Make actions visible and people accountable.

Want to learn more?

Engage. Enlighten. Empower.

Create your own reports and dashboards from omnichannel customer information. Use integrated analytics to make informed business decisions.                Facilitate action, manage performance, and improve your profitablity.

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