Posted: 2nd May 2017

How to Take Your Customer Experience Programme from Good to Great

In March 2016, Temkin Group published their report “The Federated Customer Experience Model”. The Report proposes that enterprises adopt a ‘federated CX model’ i.e. maintaining a ‘CX Centre of Excellence’ while embedding CX capabilities in departments and functions across the company. The best way to “sustain CX success” the Report states, is by “infusing CX capabilities across the entire enterprise”.

This is an argument for enabling and empowering employees and for coordinating CX action across the enterprise, and is one to which we assiduously subscribe. In fact, we think this approach is exactly how to take your CX programme from good to great.

This paper explains how to go about it.

Fill in the form below to download this free short paper.

By submitting your personal data, you agree to receive email and phone communication from Maru/Syngro. You can opt-out of receiving further communications at any time. For further information please see our Privacy Policy

Want to see more?

Request a custom demo with us and see how Syngro Eye gets you the customer insight you need, when and how you need it.

Preferred Demo date
Demo Time

By submitting your personal data, you agree to receive email and phone communication from Maru/Syngro. You can opt-out of receiving further communications at any time. For further information please see our Privacy Policy

+44 (0)131 564 1571

Maru/Syngro Limited
2 Deer Park Avenue
Fairways Business Park
Livingston
West Lothian
EH54 8AF

JOIN US ON SOCIAL