Summary: What are the fundamental principles your customer experience programme should live by in 2016? We've outlined the most important 6 in our presentation.
Summary: The Customer Experience (CX) world is ever evolving and ever changing. As organisations increase focus on delivering a differentiated customer experience, having the correct CX metrics in place is crucial to create measurable customer-centric organisations.
So which metrics should organisations ensure they are using, and how can the results drive the ROI the business is looking for?
Summary: Following on from our paper "How to Create Powerful Data Dashboards", this visual guide lists several of the most common charts and graphs used in dashboards and data visualisations, and describes what they do, as well as why and when they are most useful.
Summary: It's not just data scientists and analysts talking about data visualisations these days. Anyone involved in communicating complex information clearly and effectively should use visualisations to do so, particularly in the era of big data.
Dashboards offer up data visualisations to facilitate ease of understanding, speed of understanding, and drive action. A dashboards is worth a thousand lines (or likely many more!) lines of data.
This short paper offers a brief checklist to ensure your customer experience (CX) dashboards get it right.
Summary: We know that a bad customer experience costs us – in time and money as you try to resolve customer issues. Bad CX is simply bad for business.
We also know that great CX must have a positive effect on business revenue. Demonstrating this positive effect and linking CX to business outcomes, however, often isn't easy.
Download this free paper and find how to get the basics right.