Summary: Discover how to take your customer experience programme from good to great in our short paper.
Summary: Most studies agree that the biggest reason for customer churn isn’t price or product or even the lure of your competition, but is in fact poor customer service.
This short paper lists 4 reasons why your customers leave you, and what you can do to make them want to stay.
Summary: The Customer Experience world is changing. As organisations look for higher business value from their CX programmes and as data volumes dramatically increase, traditional practices and technology platforms are evolving to keep pace. Customer Intelligence has evolved as the next generation of value creation for customer-centric organisations.