Services

Making real-time feedback drive successful actions

With SynGro your feedback programme will be up and running fast. Our team work with you to ensure your feedback solution is developed in line with your key business objectives and managerial targets. Our expert advisers will offer options and share key performance benchmarks for your industry sector and geography, to produce a solution that delivers actionable results. We understand your key business aims, and as a result your feedback solution is configured to deliver continuous performance improvements in the areas that matter most to your business. Our full support, expert advice and training allow your organisation to quickly profit from feedback by identifying important trends, so that you take the right actions, first-time.

SynGro has the technology, solutions and implementation skills to help your company to embrace a customer-centric culture to drive profitable growth.

Implementing your EFM Programme

We provide expert project management, training and advice for all clients to ensure that your EFM program is successfully implemented.  Whether it’s a pilot project, a phased engagement or a full enterprise-wide system, we ensure that you have the professional knowledge and skills to obtain best value and returns from your investment. Our training, implementation and advice are delivered by customer loyalty experts at key stages to ensure successful implementation and fast user adoption to accelerate your business growth.

Seamlessly integrating with your systems

Our technology integrates seamlessly with existing IT systems, including CRM, Financial, Operational and HR software, ensuring maximum transparency of information company-wide.

Our professional services team work across all geographies, and all SynGro software has multi-lingual technology capabilities.

Support and training: going the extra mile

We offer unlimited training and support to make optimum use of your SynGro solution. Plus we go out of our way to ensure that we deliver the most convenient training options for your employees. Choose to have your training delivered by telephone, email or internet, or a mix of all three to suit your staff preferences and office circumstances. Or sign up for one of our training workshops and choose to have that delivered in-house, or at one of our locations.