Technology by SynGro
Cutting Edge of Voice of the Customer Technology - SEAMS
While the importance of collecting and reporting on customer feedback is taken for granted, it is fundamental that the business drives the right actions from the customer feedback and ensures these not only resolve the identified issues but ensures the business learns and improves their customer processes.
Our software SEAMS (SynGro Enterprise Advocacy Management System) enables Global companies to collect their customer feedback across any channel( such as SMS, web, call centre) in any language and combine with key operational information in real-time to drive the right actions to improve customer satisfaction and ultimately retention and profitability.
This section provides an overview of our customer experience methodology (which is acknowledged as industry best practice and our technology's best in class functionality to drive exceptional gains in customer feedback. Please click on the navigation to explore.
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