Technology

SynGro technology can be rapidly deployed and integrated into your organisation. By working with our professional services team we will ensure you gain the best-possible customer engagement from your feedback investment.

The following four applications make up the SynGro iEFM™ software suite, each of which can be tailored to meet specific business requirements:

iEFM^™ Engage

Collect and consolidate customer feedback. Use real time reports and dashboards with drill-down capability to quickly identify the root cause of customer dissatisfaction

iEFM^™ Manage

Distribute reports, analyse and act on the findings. Includes a closed loop feedback management capability that allows low scores/complaints data to be sent to the person or people within the organisation who are accountable for fixing the problem, ensuring the loop is closed on all queries

iEFM^™ Learn

Generate best operating practice and share knowledge - including support hubs where staff can access solution documents which can be updated and amended

iEFM^™ Improve

Create an environment for continual business improvement. Includes pattern analysis and project based tools to identify, manage and rectify large scale issues on a cross-functional project basis, giving visibility of customer issues and their status throughout the organisation, helping to provide a speedy response and improve service

Learn more about our technology features...