iEFM Engage

Collect customer feedback to enhance the customer experience

Multi-channel: Collect customer feedback from anywhere

However your organisation communicates with customers to collect customer feedback, whether over the counter, by phone, online, by sms, or via surveys or call centres, our intelligent EFM (iEFM™) solution gathers, consolidates and analyses customer feedback data centrally in the way that is easiest for you. Our software is designed with the customer experience in mind at all times, ensuring communication is always at the heart of the programme.

Real time reports and dashboards: identify key areas that need your attention

Real time reports and dashboards with drill-down capability quickly identify the root cause of customer complaints or dissatisfaction, allowing you to drive the right actions to resolve issues.

Intelligent Features include:

Automatically generated reports and dashboards are clear, concise and visually appealing
Drill down capabilities allow verbatim comments to be seen
Different access rights available, where individuals (or groups) within an organisation can be set up to access different reports types or groups of reports
Benefit from changeable colour palette and axes, with zoom facility for detail areas

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