iEFM Manage

Drive the right actions to increase customer loyalty

Push Reporting: keep your employees updated

In order to help employees manage customer feedback, SynGro technology automatically sends relevant reports straight to the accountable employee’s desktop. This ensures that people are aware of their actions and equipped to resolve customer complaints and issues.

Closed Loop Feedback: use customer insight to exceed your customer's expectations

Creating a closed loop customer feedback system gives you peace of mind that low scores and customer complaints will automatically be directed towards individuals accountable for fixing the problem, while keeping all other stakeholders informed of progress and therefore getting employees engaged in the process.

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By having the right workflow and control in place, your employees and organisation will find it easier to drive actions, enhancing communication within the organisation. Ensuring your customers are continuously kept happy will increase customer loyalty and reduce churn.

Data integration: enhance communication and share information

SynGro technology enables you to easily link your customer feedback to other systems such as other databases and CRM. Financial data can be overlaid for contextual analysis to support strategic decision making. Learn even more about your customers to increase your competitive advantage.

Intelligent Features include:

Automatically generated reports and dashboards are clear, concise and visually appealing
Drill down capabilities allow verbatim comments to be seen
Different access rights available, where individuals (or groups) within an organisation can be set up to access different reports types or groups of reports
Benefit from changeable colour palette and axes, with zoom facility for detail areas

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