Our customer experience software offers self-service reporting, analytics, and performance management providing the business intelligence to deliver winning customer experiences.
Advanced text analysis
Our advanced text analysis functionality converts text/qualitative data into scores/quantitative data, so you can analyse it easily. Unlike many business intelligence tools, Syngro Eye can also compare the sentiment and scores with revenue over time to identify business critical correlations.
Real-time alerts for workflow and performance management
Our tool provides insight and business intelligence by creating workflow alerts for key people when pre-defined conditions are met. Create singular condition alerts for fast, tactical follow-up actions (e.g. tell me when a high value customer gives us an NPS score of less than 6) or create multiple condition alerts to identify patterns and to take strategic action (e.g. tell me when >50 people give me a CE score of <5 in a month).
Case and closed loop management
Syngro Eye can integrate workflow alerts into your organisation’s existing CRM systems for case or closed loop management.
Easy and effective performance management
You can monitor your performance against KPIs and targets within your dashboard using purpose-built visual charts and graphs and measure against any data metric, whether CX or financial. This can also be linked to the above workflow alerts.
CX-specific data charts and graphs
Our colourful, interactive dashboard charts and graphs are ideal for Customer Experience data and information. Choose from gap analysis widgets, NPS widgets, or key driver widgets, to name a few.
Our business intelligence software is underpinned by our expert CX services
Founded in 2004, Maru/Syngro has its origins in Customer Experience consultancy and support, which means we go beyond voice of customer and business intelligence platforms to provide a deep understanding of the customer as well as client CX problems and how to address them.